Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your products?
We prioritize the planet by using GOTS-certified organic cotton, Tencel Lyocell, and recycled nylon. Each material is chosen for its durability, comfort, and minimal environmental footprint.
How should I care for my Organic Basics?
To extend the life of your garments and save energy, we recommend washing at 30°C (86°F), using eco-friendly detergent, and air-drying instead of tumble drying.
What is your shipping policy?
We offer carbon-neutral shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary from 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear must be unopened to qualify for a return.
How do I find the right size?
Each product page features a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your factories ethically certified?
Yes, we only partner with factories that ensure fair wages, safe working conditions, and no child labor. We regularly visit our partners to ensure compliance with our high ethical standards.